Support for buying directly from Electrolux

Yes, you will be asked to create an Electrolux account before you proceed to check-out. Signing up for a new account is quick and easy.

Yes, you can choose to either create an account or sign-in with your Kakao account

Your Electrolux account allows you to save addresses, view your order history and track your order, we will also store your invoices for easy access. Our signed up customers also receive special offers and discounts.

Yes, Electrolux follows global guidelines to ensure that your personal information is safe and secure at all times and we do not share your information with any third parties. You can read more about it in our privacy policy.

You can request a password reset by clicking on "forgot password" in the sign-in page and we will email you a reset link. If you know your password and wish to change it, you can sign in and update your password in "my account". For any assistance, you can always reach us on 1566-1238

Make sure you are entering the correct email address and password for your account. If you forgot your password, you can always reset it or just contact us on 1566-1238.

Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact Electrolux Call Center on 1566-1238, they may be able to make changes if the order has not yet left the warehouse.

You should receive an email confirmation on the email address you or your kakao account provided when creating your account. Please check your junk mail, it may have gone there or contact Electrolux Call Center on 1566-1238 for assistance

We sometimes have promotions to replace your older Electrolux appliances. Make sure to create an account and sign up for marketing promotions so you don’t miss out on our next offer.

We always thrive to deliver within the promised timeline, but sometimes things could go wrong. If the estimated delivery date has passed and you still didn't receive your order, please contact the Electrolux Call Center on 1566-1238 and we will help you trace it

This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to deliver the product but couldn't reach you. To follow-up and know more, please contact the Electrolux Call Center on 1566-1238.

Please contact Electrolux Call Center at 1566-1238 and we will correct the problem

Please contact Electrolux Call Center at 1566-1238 and we will correct the problem

Please contact Electrolux Call Center at 1566-1238 and we will correct the problem

At the moment, we do not offer this option. If you order an item that is out of stock, we will contact you and give you the option of either cancelling /refunding your order or keep your order and wait for the product to be back in stock.

Only orders of cash payment by Naver/Kakao Pay can be issued. Please submit the order number (or name/contact number), a copy of business registration, and the email address of the person in charge at the customer center (1566-1238), we would issue it after checking information. Please understand that it may take up to 14 days after receipt.

Yes, we deliver all across Korea.

Our standard delivery service is free.

Once confirmed, an order will be delivered within 1-2 days for delivery addresses. . During sales period or peak order seasons, we may have some delays in deliveries due to the volume of orders that we are processing.

At the moment, you cannot select your preffered delivery date or time while placing your order. Our delivery partner will contact you and you can agree with them on the preferred timing. If you have special requests for delivery, contact our Call Center on 1566-1238 and we will do our best to accomodate you.

Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact Electrolux Call Center on 1566-1238, they may be able to make changes if the order has not yet been prepared.

At the moment, we only offer free standard delivery

In "my account" find the order you want in "open orders" and click on it, you can then see the order status. At the moment we do not offer real-time order tracking

Something must have gone wrong, please contact our Call Center on 1566-1238 for assistance.

We will email you an invoice for your order shortly after it has been delivered, please check in your junk mail box in case the email was sent there. Alternatively, you can download a copy of your invoice by finding the order in "my account" on the website

For products requiring delivery, we are offfering free installation service. This will be visible as a free add-on service on your order.

Yes, please contact our Call Center at 1566-1238 to reschedule at your convenience.

We recommend that you uninstall and clean the space around your old appliance so our technician and easily and neatly install your new purchase

Our technician will contact you and agree on a suitable time for the installation

We will try our best to accommodate your preferred date and time. Our Call Center executive will contact you to verify changes in schedule (if any).

Yes, once the product is installed, our technician will guide you through the main features and help you get started.

Yes, we could be able to help you dispose of your old appliance; make sure to contact our Call Center on 1566-1238 before the installation is scheduled so we can assist you.

As soon as your order is delivered, we will automatically register your product and activate your warranty.

For household use, we offer free one year warranty. For commercial and other uses, 6 months warranty coverage will apply.

Please contact Electrolux Contact Center on 1566-1238

Once your product is delivered, we will automatically activate your warranty and store your warranty validity information. For more information, contact our Contact Center on 1566-1238.

Within your product's warranty period, Electrolux is responsible for any manufacturing defects with your product, including repairs and parts replacement. If we cannot fix it, we will replace it. Please contact our Call Center on 1566-1238 for assistance. However, damage caused by customer error does not apply to the warranty.

Please contact our Call Center on 1566-1238 for assistance. Change of mind and after opening, products cannot be returned.

We accept returns for products that are damaged or malfunctionning within 21 days after purchase. You can read more about the warranty coverage here (TBD)

Please contact our Call Center on 1566-1238 and explain the issue, our team will assist with the next steps.

This will be managed on case per case basis. Please contact our Call Center on 1566-1238 for assistance.