My account

My orders

  • Can I edit my order after confirmation?
    Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact Electrolux Call Center on 1566-1238, they may be able to make changes if the order has not yet left the warehouse.
  • I did not receive confirmation of my order?
    You should receive an email confirmation on the email address you or your kakao account provided when creating your account. Please check your junk mail, it may have gone there or contact Electrolux Call Center on 1566-1238 for assistance
  • Do you offer upgrading for my existing Electrolux product?
    We sometimes have promotions to replace your older Electrolux appliances. Make sure to create an account and sign up for marketing promotions so you don’t miss out on our next offer.
  • Why is my order delayed?
    We always thrive to deliver within the promised timeline, but sometimes things could go wrong. If the estimated delivery date has passed and you still didn't receive your order, please contact the Electrolux Call Center on 1566-1238 and we will help you trace it
  • Why was my order cancelled?
    This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to deliver the product but couldn't reach you. To follow-up and know more, please contact the Electrolux Call Center on 1566-1238.
  • My order was missing an item?
    Please contact Electrolux Call Center at 1566-1238 and we will correct the problem
  • My order is missing parts?
    Please contact Electrolux Call Center at 1566-1238 and we will correct the problem
  • I received the wrong item?
    Please contact Electrolux Call Center at 1566-1238 and we will correct the problem
  • Can I order an item that is not in stock?
    At the moment, we do not offer this option. If you order an item that is out of stock, we will contact you and give you the option of either cancelling /refunding your order or keep your order and wait for the product to be back in stock.

Payment

Delivery

Service & Installation

Warranty

Returns & Refunds

purchase

Purchase In-Store